Communication Skills for Successful Insurance Agents
Certain insurance products can sometimes be complicated to understand. Potential customers need to depend on agents with the knowledge and communication skills to explain certain nuances of their coverage. Clear communication of best risk management practices could mean the difference between filing a claim or averting a huge headache for your client.
Verbal skills. Be available to have discussions with your client on the phone or in person. A lengthy email may not be enough to help them understand the policy.
Education. Most companies are moving from physical to virtual operations,which exposes them to a host of new risks.These are exposures that will continue to grow, change and develop and it’s important that you keep your clients abreast of the potential changes.
Listen to your customer. Some agents have a preconceived notion of what skills they need to service their client. But not every client has the same needs. It’s crucial to listen to your customer as you learn about their business. Every business is unique and offers a distinct product or service. The solution you build should reflect those differences.
PL Risk is a leading wholesale insurance brokerage for the professional and management liability market. We have the breadth and depth of knowledge to help our agency partners secure the best quality coverage for their clients. We build custom programs with everything from Directors & Officers to Employment Practices Liability and Errors & Omissions for a variety of professions. Contact us today for more information. (855) 403-5982.
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